SupportCandy - Agentgroups

SupportCandy - Agentgroups is a WordPress plugin that enhances customer support channels by allowing the creation and management of agent groups. With this plugin, businesses can efficiently assign customer inquiries to specific agent groups, ensuring quicker response times and improved customer satisfaction.

Key features:

1. Efficiently manage customer support inquiries by assigning them to specific agent groups.

2. Customize agent groups based on different departments, expertise, or languages.

3. Monitor and track the performance of each agent group to identify areas for improvement.

4. Streamline customer support processes by enabling agents to collaborate within their assigned groups.

5. Personalize customer experiences by routing inquiries to the most suitable agent group, based on specific criteria.