Awesome support Smart Agent Assignment

Awesome Support Smart Agent Assignment is a powerful WordPress plugin that allows you to efficiently assign support tickets to your team of agents based on their expertise and availability. This tool streamlines the process of managing customer inquiries, ensuring they are resolved in a timely manner by the most qualified agent.

Key features:

- Automatically assigns tickets to agents based on their skillset and workload

- Customizable assignment rules for prioritizing urgent requests

- Real-time monitoring of agent availability and response times

- Seamless integration with Awesome Support helpdesk plugin

- Improved efficiency and customer satisfaction with personalized support experiences