Supportcandy Service Level Agreement

Supportcandy Service Level Agreement is a powerful WordPress plugin that enables you to create and manage SLAs for your customer support services. With customizable SLA settings, you can ensure timely responses and resolutions to customer queries, leading to improved customer satisfaction and loyalty. This plugin helps you streamline and automate your support process, making it easier to track, prioritize, and resolve customer tickets efficiently.

Key features include:

- Create and customize multiple SLA plans to meet the specific needs of your business

- Set response and resolution time targets for different ticket priorities

- Automatically escalate tickets that are close to breaching SLA deadlines

- Monitor SLA performance and generate reports for analysis and improvement

- Integrate with other popular help desk tools for added functionality and flexibility

With Supportcandy Service Level Agreement, you can take your customer support to the next level and deliver exceptional service to your customers.